true Wazik...it is very much a discretionary payment in shops, but if you go about it the right way and move it up to the higher levels the majority get paid...i base this on 15 years in the bookies, 10 with
laddies....knowing how the system works pays off in the end, but unfortunately not many do, so they get away with it.
mind you it's changed from when i was there , so i could be wrong